Oversee day-to-day execution of the CWP and managed service provider to bring structure and consistency to the program.
Serve as the escalation point for operational issues (such as understanding Workday integration, or organizational navigation) and intake of decision needs.
Partner with local HR teams to understand customer needs and address new program requirements or performance deficiencies. Use thoughtful analysis of customer, supplier, and market conditions to triage issues.
Apply project management principles to remediate problems sites. Maintains an issues log to document outcomes and commitments. Drives accountability to ensure rapid resolution of issues.
Provide key thought partnership to managed service provider to influence and shape the direction of the team and platform to meet customer needs
Participate inTechnical Review meeting with TA and support personnel to ensure proper exchange of information regarding current and new work.
Manage TA intake meetings for new TA enhancements to ensure requirements are properly gathered, resources are understood and engaged, and resulting demand documented in Jira.
Partner with P&O and HRTS teams to ensure prioritized TA enhancements are delivered to expectation.
Bachelors Degree in Business, Finance, Human Resources, IT, or related field
6+ years Human Resources, HR consulting, and/or HR Operations
Global experience preferred
Complex program management, business acumen, and Finance skills
Proven leadership and ability to work collaboratively with a matrixed team of professionals across functions and business groups
Expert organization and planning skills with strong attention to detail
Experience leading large scale, complex projects with demonstrated success and ROI
Strong interpersonal skills and consulting skills
Expert verbal and written communication and listening skills
Understanding of incident and project management, and communication principles
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