• Verizon Wireless
  • $46,070.00 -76,470.00/year*
  • Irving, TX
  • Information Technology
  • Full-Time
  • 1101 Sunnybrook Dr

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What you'll be doing...

Responsible for end to end architecture of user experience (UX) analytics platforms; provide end to end Tealeaf administration which includes PCA, HBR. Canister, Portal, SQL Server and manage CX (customer experience) modules; research existing and upcoming analytics solutions; recommend means of enhancing architecture to gain insights and improve overall customer experience and application performance using tools like Tealeaf and Dynatrace; find opportunities to improve customer experience by analyzing session activities and developing different analytics capabilities like reports, dashboards, score cards, funnel charts, click analysis and heat maps; partner with application development, support, IT infrastructure and business teams to define measurement frameworks and develop KPI's and performance dashboards; analyze application performance impact during release rollouts; drive solution development through requirement gathering/analysis/discovery, business plan creation and solution level of effort estimation to ensure client interests are met and potential business opportunities are established.

What we're looking for...

Bachelor's or foreign equivalent degree in Computer Science, Computer Engineering, Software Systems, or a related field followed by 7 years of progressive experience with software architecture, UX analytics and development. Experience therein to include 5 years in Web/Mobile UX analytics, end to end architecture of UX analytics platforms, business value assessment for digital engagement, and using Java, JavaScript, Regular Expressions, Ajax, Struts, SQL, and Shell scripting; and 3 years with Tealeaf, Splunk, Site Catalyst, designing and developing Tealeaf architecture for an enterprise with detailed understanding of network topology and data center architecture, Tealeaf server administration (including PCA configurations, HBR and Canister pipeline optimizations, management of portal, CX modules, UISDK DOM Capture and PCI/CPNI audits of monitoring tools and infrastructure), and developing events, reports, dashboards, alerts, funnel reports, score cards, NPS reports, OpinionLab word cloud, click analytics, heatmaps and log analytics. Must Reference: Job #LCC1-W

When you join Verizon...

You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Associated topics: gui, interactive producer, interface, ui, ui designer, ui ux designer, user experience, user interface, ux ui designer, wireframing

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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