Responsible for end to end architecture of user experience (UX) analytics platforms; provide end to end Tealeaf administration which includes PCA, HBR. Canister, Portal, SQL Server and manage CX (customer experience) modules; research existing and upcoming analytics solutions; recommend means of enhancing architecture to gain insights and improve overall customer experience and application performance using tools like Tealeaf and Dynatrace; find opportunities to improve customer experience by analyzing session activities and developing different analytics capabilities like reports, dashboards, score cards, funnel charts, click analysis and heat maps; partner with application development, support, IT infrastructure and business teams to define measurement frameworks and develop KPI's and performance dashboards; analyze application performance impact during release rollouts; drive solution development through requirement gathering/analysis/discovery, business plan creation and solution level of effort estimation to ensure client interests are met and potential business opportunities are established.
What we're looking for...
When you join Verizon...
You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
Associated topics: gui, interactive producer, interface, ui, ui designer, ui ux designer, user experience, user interface, ux ui designer, wireframing
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.